Order Processing

Orders placed on our website will be processed within 1-2 business days, subject to product availability. Once your order has been shipped, you will receive an email confirmation with a tracking number.

Shipping

We currently only ship to addresses within the United States. All orders will be shipped via a tracked service, and delivery times may vary depending on your location. We aim to deliver your order within 3-5 working days. However, please note that delivery times are estimates and we cannot guarantee specific delivery dates. Shipping fees will be calculated at checkout and are based on the weight of your order.

Returns and Refunds

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return it within 14 days of receipt for a refund or exchange. Products must be returned in their original packaging and in a resalable condition. Please note that shipping costs are non-refundable.

To initiate a return, please contact us at contact@Canetio.shop with your order number and the reason for your return.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us at contact@Canetio.shop within 14 days of receipt. We will arrange for a replacement or refund, as appropriate.

Contact Us

If you have any questions about our shopping policy or your order, please contact us at contact@Canetio.shop and we will be happy to assist you.